Privacy Policy

BMB Property Group respects your privacy. This policy explains the information collected through this website and how it is used when you contact us about real estate, property management or maintenance.

Information you provide

When you submit an enquiry, we collect the details you enter, such as your name, email address, phone number, message and any property information. Please only provide information that is relevant to your enquiry, and do not include sensitive identity documents or payment details in these forms.

How we use your information

Maintenance requests also collect the managed property address and your confirmation that you are an existing customer or tenant. We check these details against our management records and use them to assess the request and discuss access. Do not send keys, access codes or identity documents through these forms.

We use your information to respond to your enquiry, discuss the services you have requested and keep a record of our communication. Website submissions are sent to our enquiry email address and saved privately in the website’s administration area.

Sharing and storage

On the live WordPress website, accepted enquiries are saved privately in the administration area and an email notification is attempted to our configured business enquiry inbox. Access to enquiry records is restricted to website administrators. An email delivery problem does not remove the saved enquiry. In a labelled client-review preview, enquiry fields are disabled and no form data is sent or saved.

Our website hosting and email service providers process information as part of delivering those services. Where your enquiry leads to a property service, we may need to share relevant information with people involved in that service, with your consent or as permitted or required by law. We do not sell your enquiry details.

We take reasonable steps to protect the information we hold. No internet transmission or electronic storage system is completely secure. Records are retained as needed to deal with enquiries, provide services and meet applicable legal obligations.

Website technology

The website and hosting service may process technical information, such as browser details and access logs, for security and website operation. WordPress may use cookies for administrative or commenting functions. Fonts served by Google Fonts may result in your browser connecting to Google. External sites linked from this website have their own privacy policies.

Access, corrections and questions

You can contact us to ask about your personal information, request a correction or raise a privacy concern. We may need to confirm your identity before responding to a request.

info@bmbpropertygroup.com.au

This policy may be updated to reflect changes to the website, services or legal requirements. The policy published on this page is the current version.